1. Introduction

This Privacy Policy describes how RealtyGeniie ("we," "our," or "us"), a Realty Geniie CRM system powered by Propsavvy Solutions Pvt Ltd, collects, uses, and protects your personal information when you use our service. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support:

• Personal Information: Name, email address, phone number, address
• Professional Information: Employee ID, role, joining date, work address
• Account Information: Username, password (encrypted), account preferences
• Business Information: Lead data, project information, commission details
• Communication Data: Messages, follow-up notes, client interactions

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With Your Consent: When you explicitly agree to share your information
• Service Providers: With trusted third parties who assist us in operating our service
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Team Collaboration: With authorized team members for business purposes

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection practices
• Incident response procedures for security breaches

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how you use our service
• Improve our service performance
• Provide personalized content and features

You can control cookie settings through your browser preferences.

9. Third-Party Services

Our service may integrate with third-party services for enhanced functionality:

• WhatsApp Business API: For communication features
• Email Services: For notifications and communications
• Analytics Services: For service improvement
• Payment Processors: For commission payments

These services have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

11. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for material changes
• Providing notice through our service

13. Compliance with Laws

This Privacy Policy is designed to comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Personal Data Protection Bill (India)
• Other applicable local and international laws

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: